To re-send visits that were sent incorrectly: Pull up the dates, click the Prepare the Import File, click Yes to send (re-sending overwrites, there is no need to mark as replacement).
If you need to void a visit because it shouldn't have been sent, pull it up, check the box to Select One Visit to Void, and select the visit by clicking on it.
Use Availity to access the Healthy Blue info to see if CareBridge actually created a claim and sent it to Healthy Blue; and if so, get the 835 electronic remittance from Availity (which can take up to 30 days). If EVV data sent to CareBridge does not generate a claim, please contact CareBridge for support.
Our understanding is that CareBridge creates the 837 from the EVV Visits you upload and sends them to Healthy Blue. However, this is for providers to verify with CareBridge and Healthy Blue, as Barnestorm is not involved in that part of the process.