CareBridge will need to receive EVV Visits file for Healthy Blue. This is the only MCO using this method.

📄 Common Error Codes PDF: Click Here
📆 Need help with authorizations? Use this guide: EVV – Add Authorization Dates and Hours

Authorization Check (Healthy Blue)

Before uploading to CareBridge:

• Healthy Blue requires an active authorization for every patient on the EVV file (Patient Histories > Authorizations)

Required for Visits to Appear on Import List

• 👉 Import Visits Help

Upload Visits to CareBridge

1. Go to Billing > HIPAA Transactions > HHAeXchange/CareBridge and select the CareBridge File Create tab. 
2. Set From/Thru Date to match your EVV date range
3. Check the Exclude Patients With Missing Authorization box.
4. Click Check for Dupes to verify there are no overlapping patient/employee visits.
5. Click Select EVV Visits.
   • 🛑 If an error report pops up, save or print it.
• Fix those issues in EVV Visits before proceeding.
6. Once visits are listed, review for accuracy
7. Click Prepare Import File: This builds the upload file in CareBridge’s required format
8. When prompted:

You're Done!

• CareBridge will begin processing within ~3 hours

• They’ll return a response file for each upload. Article 👉 EVV - Status of HHAeXchange and CareBridge Uploads (CareBridge, EVV, HHAeXchange)