CareBridge will need to receive EVV Visits file for Healthy Blue. This is the only MCO using this method.
CareBridge PDF with common errors: Click Here
Note regarding authorizations: Healthy Blue must have monthly authorization keyed in for all patient's listed on the EVV Visit file. If one patient is missing a valid authorization, then check the box 'Exclude Patients With Missing Authorizations' before proceeding with steps. EVV - Add Authorization Dates and Hours (barnestorm.biz)
The following are required in order for EVV Visits to appear on the CareBridge import list:
If you need to void a visit because it shouldn't have been sent, pull it up, check the box to Select One Visit to Void, and select the visit by clicking on it.
Use Availity to access the Healthy Blue info to see if CareBridge actually created a claim and sent it to Healthy Blue; and if so, get the 835 electronic remittance from Availity (which can take up to 30 days). If EVV data sent to CareBridge does not generate a claim, please contact CareBridge for support.
Our understanding is that CareBridge creates the 837 from the EVV Visits you upload and sends them to Healthy Blue. However, this is for providers to verify with CareBridge and Healthy Blue, as Barnestorm is not involved in that part of the process.