How to Handle Split Visits
When an aide leaves a patient’s home mid-visit and returns later to finish, the system treats this as two separate visits.You’ll need to add a second scheduled entry to record both parts.This also applies when a visit crosses into the next date for HHAeXchange payers.
Steps to Add the Second Visit
- From EVV Visits, select today’s date if the visit is happening today.
- Click the existing visit for that patient.
- At the top, click Schedule.
- Update fields as needed: Employee, Payer and Job Code, Date and Time.
- If there are multiple Aide Plans, select the correct employee number/dates and click Reload Tasks.
- Click Check All to select all tasks, or check only those needed.
- Click Add Schedule at the bottom right.
Why This Matters
- Ensures each segment of care is properly recorded for EVV compliance.
- Prevents billing issues when a visit is split into multiple parts.
- Keeps patient care records accurate for auditing and reporting.
Tips
- Confirm times are accurate before adding the second visit.
- If the split is due to an aide leaving early and not returning, record it as a deviation instead.
- Always document in visit Comments why the visit was split.