Schedule Not Showing in App
Option A: Add the Visit Manually (if available)
- Tap the ➕ button in the top right.
- The Schedule New Visit screen appears.
- Tap Patient to view an alphabetical list.
- Select the patient and tap Set.
- Set the Visit Type to Aide Visit.
- Tap Schedule to enter a future visit time, or Schedule and Start if you're at the patient’s home.
- Complete the visit as usual.
If the same patient repeatedly doesn't appear or shows up as a duplicate, notify the office to review your schedule setup.
Option B: No + Button Available
If the + button is missing, the agency has disabled this feature.
Use one of these backup methods:
- Telephony: Call the visit in using the Barnestorm-assigned number from the patient’s home phone.
- Office Assistance: Contact the office to manually add the visit. Log out of the app and back in.