Barnestorm Knowledgebase is a great resource for Barnestorm issues and billing issues. If you cannot find what you are looking for in our Knowledgebase, listed below are some useful references. We also have a billing specialist available Monday through Friday, to assist with common billing issues, between 8:00 a.m. – 5:00 p.m.
MEDICAID: North Carolina
NC Tracks Automated Voice Response System (AVRS): 1-800-723-4337
NC Tracks Contact Center: 1-800-688-6696 (You will need your NPI or Atypical Provider Number)
NC Tracks
NC Tracks Issues List: NC Tracks website, look under Quick Links (xls)
Checkwrite Schedules NC Tracks website, look under Quick Links (pdf)
*You can also access Barnestorm Article for schedules, click here.
Tip: Always verify, with the patient, that they have given you all their insurance information, as the system may not always be up-to-date. The best resource for getting “real time” information is the patient.
If you need assistance verifying a physician NPI number:
NPPES NPI Registry
MEDICARE:
Medicare website: www.palmettogba.com/Medicare
The Claims Payment Issues Log is a great “go-to spot” for common billing issues.
Medicare Provider Contact Center: 1-855-696-0705 (Interactive Voice Response System-IVR)
TIP: You will need your NPI number, last 5 digits of your Tax I.D. number and PTAN number. Once you provide this information, you will receive an epass code for the day.
The Medicare Technology Center can assist you with DDE Log-in issues and assist you with problems/issues with ERA downloads.
TIP: You will need your submitter I.D., NPI number, Tax I.D. number and PTAN number.