EVV - Changing Visits That are Inaccurate
Use this process only when there's a valid issue like a phone malfunction.
⚠️ Do NOT adjust visit times just to match authorizations.
Per NC DHHS, send the actual time worked—even if it’s over or under. Adjust future visits instead.
Steps to Edit a Verified EVV Visit
- Open the EVV Visits screen and click the visit needing changes.
- If the visit says Charged, click the 🔓 padlock icon to unlock it.
- Click the Edit button at the top.
- Make needed changes (codes, payer, job code, visit type, etc.).
- To fix Start/End Times, check Adjust Times, then update the Adjusted Start and Adjusted End fields.
- ⚠️ Only change times for valid reasons—not just to match authorization.
- At the bottom, set the Change Reason to Caregiver error.
- In the memo, add a note like: “Caregiver forgot to clock out.”
- Click Update Visit to save. If it’s a Sandata payer, the system will re-verify the visit.
Optional Edits on This Screen
- Tasks: Click Reload Tasks to update the list.
- Uncheck any tasks not done, and enter a reason.
- Use Check All to select all tasks.
- If job code, visit type, or payer are wrong, check the Aide Plan for errors too.