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EVV - Completing a Missed Visit

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EVV - Completing a Missed Visit


EVV — Completing a Visit

If a visiting staff member cannot complete a visit using EVV, an office user can manually complete it. The visit will be assigned a CallType of Manual.

📽️ Watch: Complete a Non-EVV Visit

Steps to Complete a Missed Visit

  • Go to Barnestorm Office > EVV Visits, select the date of the missed visit, and choose the visit entry.
    • Note: The visit date cannot be changed.
  • Click Complete. This updates the visit times to match the scheduled times and changes the status to Completed.
  • If needed, click Edit to adjust the visit times, then click Update Visit to save changes.
Important Notes
  • Once completed, the visit will sync to CareChamp to prevent duplicates or missing data.
  • The Complete button may not be active until 48 hours after the scheduled date. This delay ensures EVV compliance before changes are made and is set per agency.
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Last Modified:Thursday, September 10, 2026

Last Modified By: farrah@barnestorm.com

Type: HOWTO

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