If a visiting staff member cannot complete a visit using EVV, an office user can manually mark it as completed. This assigns the visit a CallType: Manual.
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Go to Barnestorm Office > EVV Visits. Go to the date of the missed visit and select the visit entry.
- Note: The visit date cannot be changed.
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Click Complete. This updates the visit times to match the scheduled times and changes the status to Completed.
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Adjust Times (If Needed). Click Edit, update the time, then click Update Visit.
- If no changes are needed, you're done!
Important Notes
- Once completed, the visit will sync to Care Champ to prevent duplicates or missing data.
- The Complete button only activates 48 hours after the scheduled date, ensuring EVV compliance before changes are made. Clicking too soon may affect accuracy and compliance levels.