If the PPS tracking does not change to EOE Sent, Not Paid after an EOE claim is created, then check the following:
- From Barnestorm Office click on Billing > HIPAA Transactions > Edit HIPAA Payers.
- Verify that T=Test, P=Production is set to P.
- If you change to P then cancel and recreate the EOE claim. To cancel claim follow steps at Cancel EOE claim.