If the PPS tracking does not change to EOE Sent, Not Paid after an EOE claim is created, then check the following:
- From Barnestorm Office click on Billing > HIPAA Transactions > Edit HIPAA Payers.
- Verify that the Test/Production is not set to Test. Test files do not get updated since they are not real claims.
- Change the option to Production and save, if needed, and recreate the EOE claim.