These steps are performed when billing a secondary payer, and you need to indicate the primary payer denied the claim.
A denial for payment occurs when an insurance company or other payer refuses to pay for healthcare services that have been billed to them. This can happen for various reasons, such as the service not being covered by the plan, the patient exceeding their benefits, or incorrect billing information etc. When billing the secondary payer, the claim would need to include information on the primary payer's payment information. See steps below on how to indicate a denial for payment on the claim.