The Help button on the main menu of Barnestorm Office and POC software has two main features; one is to look up information about the Barnestorm software and the other is to get help from a Barnestorm support staff regarding questions or issues. In this article we’ll briefly go over how to look up articles in the Knowledgebase. Please note that you must be connected to the internet in order for the Knowledgebase to work.

Home The Home menu allows you to see all the menu categories that correspond to Main Menu within your Barnestorm software. Select a category to view the top related articles for that category. Click on the article you want to read.  You can also select "Find More Answers to open up the Knowledgebase in a web browser.  This will pull up more article options for you to view. 

Find Answers - If you know exactly what information you need, such as "Referrals” or "485s", click on that link under "Find Answers."  The link will take you to a listing of articles related to that topic. Click on the article you want to read.  At any time you can right click on the page you’re on and click on Back to go to the previous page. If within the listing, you do not see the type of article you need, click the "Find More Answers Here" link, listed at bottom of screen.  This link will take you directly to the Knowledgebase where you can do  a more thorough search.  

We also have a section for Videos. They are tutorials of different areas in Barnestorm. We are currently working on adding more videos to our library.

What Can We Help You With? - In this section, you can enter a description of the article you need, and a listing will appear beneath that suggestion.  Click on the topic to get to the article.  If you cannot find an article, by using your target description, use this link to go directly to the Knowledgebase to do a more thorough search.  Listed below this Quick Search feature are other options: Latest KB Articles, Barnestorm Office Articles and Barnestorm POC Articles.  Click on one of those options, and a listing of articles will appear related to those topics.  Click on the article you would like to read.  You will be taken directly to the Knowledgebase, where you can Print, Email, or Export articles as PDF.

We would like your feedback! Please rate our articles (while in Knowledgebase) by clicking on the stars that are in the lower, right corner of the article. There are five stars.  By clicking just the first star, indicates the article was not very helpful.  By clicking the fifth star, indicates the article was very helpful. You also have the opportunity to reply with a message that will be posted on that article. Below the article is a section that says Add Your Comments. Enter the information in the text box then click on Add Comments. Your comment will be posted on that article for everyone to read. This could be additional information or resources that you would like to share.

We would also appreciate feedback on articles or videos that you would like to see added to the Knowledgebase. Feel free to send us an e-mail through the Help button letting us know what you would like to see. Include as many details as you would like. You may also reach the Knowledgebase from a browser using this link: http://kb.barnestorm.us/