If you are receiving rejections and not able to get any CAP claims to pay using the S5125 code, try the following instructions:
- Log into NCTracks
- Scroll over the Enrollment tab
- Click on Status and Management
- Scroll down to Manage Change Request
- Under select click on the circle then click on update (to the right) Once in this screen click on Add Services and Endorsements (on the left side of the screen)
- This will then bring you to a screen with all the Taxonomy Classification codes listed. You will then need to click on the + sign and make sure each one says Active under Current Service for each service name. This will need to be done for all Taxonomy Classifications listed on this screen.
- Recreate the claims and send them again.