1️⃣ Scheduled Visits in App Do Not Match Barnestorm Office

Sometimes when updating the Aide Care Plan or adding schedules manually, steps may be missed. This can cause scheduled visits to appear incorrectly—or not at all—in the aide’s Care Champ app.

Step 1 – Check the Aide’s Schedule in Office

• Go to Aide Activity > Aide Schedule.
• In the Employee field at the top, select the aide.
• Review the schedule to confirm it’s correct.
• If schedules are missing, go to the Aide Plan tab and recreate them before proceeding.

🔍 Note: The Sync Schedules tool only syncs scheduled visits—not completed EVV visit records.

Step 2 – Re-Sync the Aide’s Schedule

• Go to Codes > Other Basic Codes > Employees.
• Select the aide with schedule issues.
• If they have an active Care Champ account, click Care Champ Settings.
• Click Sync Schedules and wait for it to process.
• The sync may take several minutes depending on the number of schedules, processor, and internet speed.
• When the progress bar disappears, the sync is complete.
• Ask the aide to check their schedule again in the app.

2️⃣ Visit Shows as Missed or In-Progress in Office, but Completed in App

Common Cause

This usually happens when the aide's device has weak or no cellular signal at clock-in or clock-out. The visit will not sync to Barnestorm Office until a stable connection is available.

Automatic Sync Attempts

Between 9:00 AM and 5:00 PM, the EVV system runs a sync cleanup every 30 minutes to push through any delayed visits. Wait until the aide has a stable connection before trying the steps below.

Fixing a Single Visit or One Aide/Patient

• Original Care Champ App & Care Champ Pro:
  • Have the aide locate the visit in the app, tap the visit, and select Resend.
  • Do not complete the visit manually in Barnestorm Office unless necessary.
  • The resend will attempt immediately. If it fails, it will be queued to try again later.
  • If tapped after 5:00 PM, the visit may not appear in Office until the next day.
• Care Champ Pro users can also use the Menu > Sync Visits feature (Click here for the article).

If the Issue Affects All Visits

• If all aides' visits are missing or stuck as in-progress during the same timeframe, contact Barnestorm Support to check for a possible system-wide issue.