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Care Champ - Visit is Complete in App but Not in Office

Care Champ - Visit is Complete in App but Not in Office

Visit Shows as Missed or In-Progress in Office, but Completed in Care Champ App

Common Cause

This usually happens when the aide's device has weak or no cellular signal at the time of clock-in or out. The visit will not sync to Barnestorm Office until a stable connection is available.

Automatic Sync Attempts

Between 9:00 AM and 5:00 PM, the EVV system runs a sync cleanup every 30 minutes to push through any delayed visits. Wait until the user has a stable connection before attempting the following.

What to Do: Single Visit or One Aide/Patient

If the issue only affects one visit (or multiple visits for the same patient or aide):

Have the aide open the visit in the Care Champ app and tap the visit and tap Resend.
Do not complete the visit manually in Barnestorm Office.
It will attempt to resend the visit immediately.
If the resend fails, then the visit will be placed into a sync folder to process again later.
If Resend is tapped after 5:00 PM, the visit may not show in Office until the next day.

If the Issue Affects All Visits

If all aides' visits are missing or in-progress during the same timeframe:

Contact Barnestorm support to investigate a possible system-wide issue.

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Tags:

Care Champ, In Progress, Resend