Understanding “No GPS” EVV Status  

• Location Services are turned off on the device.
• User may have tapped “Don’t Allow” on the location popup when logging into CareChamp.
• Location Services may be disabled for specific apps.
• On iPhones, repeated denial of location access can disable the feature until reset.

Helpful Resources (External)

• iPhone: Top 8 Ways to Fix Location Services Not Working
• iPhone: My iPhone Location Is Wrong – How to Fix

Enabling Location Services – iPhone

• Close CareChamp: Swipe up to close the app completely.
• Reset Location & Privacy:
  • Go to Settings > General > Transfer or Reset iPhone.
  • Tap Reset > Reset Location & Privacy.
  • Enter your phone password and confirm.
• Reopen CareChamp:
  • Select Allow While Using App when prompted.
  • Tap Allow for location services.

Enabling Location Services – Android

• Close CareChamp: Swipe away or force-close the app.
• Enable Location Services:
  • Go to Settings > Location.
  • Toggle Location Services ON.
• Reset Location Settings:
  • Go to General Management > Reset > Reset Network Settings.
  • Tap Reset settings.

• Reset App Permissions:
  • Go to Settings > Apps > CareChamp > Permissions.
  • Select Location > Allow While Using the App.

• Reopen CareChamp via Browser:
  • Open Chrome and visit care-champ.web.app.
  • Allow location permissions when prompted.