Important Note:

• "No GPS" visits are still billable, payable, and allowed.
• These visits are sent as an exception approved by NC DHHS, Sandata, and HHAeXchange.

While Barnestorm cannot troubleshoot devices, hereare general tips for enabling GPS. Device steps may change without notice.

Understanding "No GPS" EVV Status

• Indicates Location Services are turned off on the device.
• User may have selected 'Don't Allow' on the location popup when logging into CareChamp.
• Location Services may be disabled for specific apps.
• On iPhones, repeated denial of location access can fully disable the service until reset.

Helpful Non-Barnestorm Resources:

• iPhone: Top 8 Ways to Fix Location Services Not Working on iPhone - Guiding Tech
• iPhone: My iPhone Location Is Wrong! How to Fix-Dr.Fone
• Android: Troubleshooting Location Services - Android (goquickride.com)

Enabling Location Services on iPhone

1. Close the CareChamp App: Swipe up to close the app completely.

2. Reset Location & Privacy Settings:

• Go to Settings > General > Transfer or Reset iPhone.
• Tap Reset > Reset Location & Privacy.
• Enter your phone password and confirm Reset Settings. 

• Open CareChamp app.
• When prompted, select 'Allow While Using App'.
• When prompted, select ‘Allow’ for location service.

Enabling Location Services on Android

1. Closethe CareChamp App: Swipe away or force-close the app.

2. EnableLocation Services:

• Go to Settings > Location.
• Ensure Location Services is toggled ON. 

• Go to General Management > Reset > Reset Network Settings.
• Click on Reset settings.

• Go to Settings > Apps > CareChamp > Permissions.
• Select Location > Allow While Using the App.

• Open Chrome and visit care-champ.web.app.
• Allow location permissions when prompted.