When an employee is showing multiple visits at the same time for the same patient on the app, sometimes you can clean them up. If the process below does not work then you can send a request in to request a Barnestorm staff to clean up the aides app.
This can happen from time to time if specific steps to update the aide care plan/schedules were completed out of sequence or incorrectly.
1. From Select Patient, pull up the patient whose schedule is duplicated for the aide.
2. Go to Aide Activity > Aide Plan.
3. Edit the plan.
4. Click the box next to Create Schedules.
5. Check the box Clear All Unfinished Visits.
6. Create Schedules.
7. Save Plan.