EVV compliance measures whether aides used approved EVV methods—GPS via the app or telephony—to clock in and out of visits. High compliance means visits followed Medicaid EVV rules, which is critical for successful billing. Visits not documented using EVV chance being denied by payers.

How to Use the EVV Compliance Summary

• Select a date range to review staff compliance levels.

• Run the report for the previous 1–2 weeks to identify staff who may need coaching or correction.

• Use it regularly to work toward 100% EVV compliance.

Special Notes for Live-In Aides

Live-in staff not required to use EVV should have a Job Code assigned with Place of Service = 99 to exclude them from the report. (Job Code 121 is commonly used.)

Report Options

Report Name	Purpose
EVV Employee Compliance Summary	Shows each employee’s compliance rate for a selected time frame.
EVV Pre-Billing Audit	Review all or only problem visits.
EVV Details Audit	Review GPS/Telephony issues, flagged visits, missed. Approved visits are excluded.

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Optional Report Filters

• All Payers That Require EVV: Only includes visits that send to an aggregator.

• Print All PHP EVV Pending Visits: Lists PHP visits not yet imported to HHAeXchange or CareBridge.

• Print All Sandata EVV Pending Visits: Shows Sandata visits with status = Pending.

• When Time In/Out Edited, Count as Compliant: Includes edited visits in the overall OK %.

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Report Column Glossary

Column	Meaning	Action
# of Pats	Number of unique patients scheduled	—
#Scheduled	Total number of visits scheduled	—
OK GPS	Visits completed using GPS via the app	✅ Ready to import and bill
OK Telephony	Visits completed using telephony	✅ Ready to import and bill
NoChrg or Cancelled	Visits under 8 minutes or manually cancelled	Excluded from stats
Missed	Scheduled but not completed	Follow up with aide
EVV Error Edited	Time manually edited by office	Consider changes to future schedules
Manual	No GPS or Telephony detected *This includes location service turned off	Aide may need to enable location services
Early	Visit ended earlier than scheduled	Review aide patterns if frequent
Error GPS / Telephony	Only one timestamp found (start or end)	Aide may need training or tech support
OK%	Compliance rate for the timeframe	Investigate low scores and assist aides

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Tips for Better Compliance

• Compliance = Number of EVV-compliant visits ÷ Total scheduled visits.

• Remove extra scheduled visits (e.g., weekend rotations) to clean up the report.

• Employees with 0% did not use EVV; those with 100% used EVV correctly for all visits.

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Pre-Billing Tips

• Use “Skip EVV Verified, Missed, and Cancelled” to narrow down billing issues.

• Uncheck “Show Early Clock Out” or “EVV Flagged” to filter results.

• Run after cleanup, before importing visits into billing.

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Common Error Message

PAYER NOT FOR REV CODE
Check the employee’s Job Code setup—make sure the correct revenue code (0570 or 0599) is used.
✅ Fix the code, save the employee, then reprocess the visit from the EVV screen.

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How to Read the Report Example

In the report below:

• Employees at the top show 0% compliance, meaning they did not use EVV for any visits.

• Employees at the bottom show 100% compliance, meaning they used EVV correctly for all scheduled visits.

• The Totals row under OK % reflects the average compliance rate across all employees in the selected timeframe.

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