If an order is showing the wrong patient name and/or text, there may have been a conflict when the employee entered the order-- for example, the employee is using a loaner computer and that computer has not been used in a while or synced. If this is the case, when the employee creates a new verbal order, and that POC system is not updated to the server, this may cause duplicate order numbers to be created. When verbal order numbers are duplicated, the number is basically shared between 2 charts. The following steps will resolve this issue. Before starting the steps below, if the employee who created the order uses Point of Care, be sure they sync just before you proceed. In extreme cases, the device may need a rebuild. Please start a chat for any rebuild requests.
NOTE: The order correction process shown below may only be completed by a Barnestorm Office user with sufficient permission levels. If you are a clinician with order issues, please ask someone in the office to fix it for you.
Use the following steps, to search for duplicate orders:
- Click the Admin button on the main menu.
- Click Change Order #s on the left menu. A screen will come up on the right.
- Click on Search for Duplicated Order Numbers. A list of duplicated orders will appear. If needed, change the number of days to a higher number and click on Search for Duplicated Order Numbers again.
- If needed, enter the employees four digit Employee Number and click on the Search for Duplicated Order Numbers to narrow down the search.
- Look at the order numbers. The first 4 digits are the employee's number. The remaining 5 digits are a sequence. Each of these should be a unique number. If there are 2 orders with the same numbers, that is the conflict that is causing the problem.
- Make note of which 2 orders have the same number, which of those has the most recent Date Added date.
- Click on the most recent order that has a number the same as another order. Click on Assign Next Available Number button.
- You should see the Verbal Order to be Fixed info and the Corrected Order# to be assigned to.
- Click the Save button. Check to be sure that each order listed now has a unique order number.
- Click the X in the upper right to close the Admin screen. Check the orders for both patients; these steps should have corrected the order number conflict.