When you click the Help button on the main menu of Barnestorm, a page comes up with a variety of options.
Requests feature allows you to request a call from Barnestorm online. This saves you time because you don’t have to call and leave a message—you can just enter your request while you are in the Barnestorm software and we will call you back as soon as possible!
Request Meds When you don’t find a medication you need in the Barnestorm software, you can submit a request for the medication to be added to the software.Don’t forget to import new medications regularly--we may have already added the med you need. From Barnestorm Office, click on Codes > Other Basic Codes > Medicines. Click on Import New Medicines.
Knowledgebase is for technical support that allows you to search our extensive database of articles about Barnestorm software. We have instructions for every task that you can do in Barnestorm, and you can print them out or even email them. We also have tips and tricks from other users that we record when users call in to ask questions.
Contact A new toll-free support number (this number replaces the 800 number youhave been using): 1-877-999-1171. This number allows you to selectwhich product or area you need support on, so that we may help you more efficiently.
Choosing Your Technical Support Method
Questions involving instruction and training:Search the Knowledgebase to find instructions on how to do anything in Barnestorm. Questions involving errors or problems:For example: “I can't start Barnestorm.”Use Barnestorm Chat for an immediate answerIssues involving inability to use the software, inability to bill or get paid:For example: “I am having an issue with billing.”Call us at 1-877-999-1171 Issues involving printing, error messages, inability to do normal work functions:For example: “I tried to go into this screen and the software beeped at me.”If an answer is needed immediately, Submit a Request, otherwise enter a Tracker itemIssues involving software enhancements/requests:For example: “I wish Barnestorm software would do this for me”Submit a Requestand we'll put the item into our development log.
Questions involving instruction and training:
Search the Knowledgebase to find instructions on how to do anything in Barnestorm.
Questions involving errors or problems:
For example: “I can't start Barnestorm.”
Use Barnestorm Chat for an immediate answer
Issues involving inability to use the software, inability to bill or get paid:
For example: “I am having an issue with billing.”
Call us at 1-877-999-1171
Issues involving printing, error messages, inability to do normal work functions:
For example: “I tried to go into this screen and the software beeped at me.”
If an answer is needed immediately, Submit a Request, otherwise enter a Tracker item
Issues involving software enhancements/requests:
For example: “I wish Barnestorm software would do this for me”
Submit a Request
Please note that software change requests are subject to our policy on customization development:
http://kb.barnestorm.biz/KnowledgebaseArticle50669.aspx