Barnestorm Hardware and Software Requirements

For online help, use the chat link below.

If you aren’t sure if your computer meets the requirements, click Start a Chat for customer support. Our technicians will connect to your computer and check its specifications. However, any changes or upgrades would need to be done by your IT team.


First time starting a chat, click here for a slideshow on how to start a chat.

Hardware and Software Requirements

• All Client and Server operating systems need to be 64 bit. Effective January 14, 2020 Barnestorm will no longer support Windows 7.
• Ink and Signatures can be input into the system using any mouse pen, wireless digital pen or standard mouse. Touchscreens are required for monitor signing.
• The software can be configured to be accessible from outside the network if desired. Mapping and management of network drives is not the responsibility of Barnestorm. Click here for our support policies: individual links are located at the bottom of the screen.

Outgoing Ports

These outgoing ports need to be open for Barnestorm users:

• 80, 450, 443, 20, 21, 2022, 8090

LogMeIn

Barnestorm uses LogMeIn to provide remote support for all users.


LogMeIn is compatible with all major security suites and broadband routers. To make LogMeIn work when the host is behind a firewall, you must ensure the following:
• TCP port 443 traffic must be allowed.
• LogMeIn components must not be blocked.
• Add the following LogMeIn components to the allowed list in your firewall configuration:
• LogMeIn.exe
• LogMeInSystray.exe
• LogMeInRC.exe
• LMIGuardian.exe
• raabout.exe
• ramaint.exe

LogMeIn Requirements

• 2 Mbit/s
• An Internet connection
• For remote control, we require a 1.5 Mbit/s (192 Kbyte/s) or higher connection speed on each end, as per FCC guidelines for video streaming. For optimal experience in Full HD resolution, a 2 Mbit/s (256 Kbyte/s) connection is recommended.

Unblocked Access

We need all Barnestorm users to have full, unblocked access to:
• Barnestorm.biz (we run installation executables off of here, as well).
• https://amazonaws.com/Barnestorm/Software/.
• Bsadmin.com
• Barnestorm.com
• Logmein.com (tech support)
• bsftp.com

For Point of Care (POC) Installs

All SQL versions require administrative rights on the computer during the install, meaning the logged in Windows user must have full admin rights.

ARM PROCESSOR (Currently NOT Supported with SQL for POC)

To check if your machine has an ARM-Processor
1. Open Settings: Press the Windows key and type "Settings". Click on Settings.
2. Navigate to System > About: Select "System" on the left, then "About" on the right.
3. Open Settings: Check System Type: Under "Device specifications", look for "System Type". It will say either "x64-based processor" or "ARM-based processor".